Feb 2, 2021
It’s probably fair to say that most health leaders are genuinely concerned about making healthcare better. However, not all decisions coming from above translate well into practice from the patients’ perspective. Tom Dahlborg never realized this until he found himself on the other end of the stethoscope. When he became a patient, he saw how some of the decisions he once taught made things better didn’t make things better at all and sometimes even led to outright harm. Since then, he has become a huge advocate for patients’ welfare. In his second book, “From Heart to Head & Back Again,” he takes a walk along the memory corridors, back to the time when he was in the patient’s robe and shares how that experience impacted his view on what should be done to make the system become a better one for the patients. The task that Tom takes upon as his own is nothing short of herculean, but he believes it can be done if we go back to the core values of healthcare – which is the intrinsic motivation to care, love and be kind to one another. Listen in as he shares this powerful message with Patrick Veroneau.